DVLA office closures could lead to problems for fleet groups


A new plan being established by the government is going to see the end of 39 regional DVLA offices, and may lead to fleet groups waiting longer than before for vehicles to be delivered. This is what Malcolm Pearson, Holdcroft Motor Group fleet director, said that he was concerned about these tax discs which could end up causing headaches for fleets along with dealers.

Basically, the dealer is the one usually controlling the tax disc process, but he now has to wait for permission from the company leasing the car, which is when the disc is ordered. This brings some controls and effectiveness, but the dealer will not be able to resolve issues with the tax disc on site and will no longer be able to go to the nearest centre.

Instead, now it will be sent centrally by the DVLA, something that Pearson thinks will result in taking too long to arrive, sometimes up to three weeks. The disc could be sent to the dealer, but by then should instead go to the customer, and it ends up being a mess. Pearson’s group holds Mazda, Hyundai, Honda, Toyota, Volvo and Nissan franchises among its dealerships and worries about this new system.

Often the leasing companies do not want to pay for these additional fees, and in this case, we will see not only added fees but also delays, which will make the whole process slower. If a vehicle is delivered without the tax disc there can be a lot of repercussions for the driver, and could be a danger when on the road.

Pre-ordering the disc does not always work either, since dealers often have to wait for permission from leasing companies or else they would go against supplier agreements. If dealers pre-ordered the tax disc, and the vehicle does not end up being leased, they could be taxed and registered with no customer actually using the vehicle. Others share Pearson’s concerns, including the ACFO in London West.